Frequently Asked Questions
The Most Asked Questions
How do I make and confirm my booking?
To get confirmed booking, we require (IDR 1.000.000/person) as your deposit that to secure your tickets. The deposit is unrefundable as we can’t get refund from the park for the booked tickets.
Can I make the payment in USD$ or other currency?
Yes, and the currency rate is based on the exchange rate at the same day when you complete the payment
Do the guide speaks english?
Yes they do
Can I custom my trip at the last minute?
Should I spend the night in senaru the day before trek?
Yes we recommend it, so we can arrange the trip better according to your needs. However if all the accommodation in Senaru are fully booked, then you can spend the night either in Bangsal (Pemenang), Senggigi, Mataram or Kuta area and then we will pick you up at the same day of the trek. The pickup time depend on which area you will stay.
What should I pack during the hike?
Jump over here to check the list of things that you need to bring
Do I have to bring my own water?
No, you don’t have to bring your own water. We will have 3 liters of water per day per person available. Your guide will distribute the waters at the start of the trek and then upon request. You will carry one bottle of your own water at a time, so that you always have water on your person during the hike
What time should I arrive to possible to visit the waterfall a day before start the hike?
You can arrive minimum at latest 1h before sunset (for the first waterfall only) / you can arrive early, so you’ll have a chance to visit the first and second waterfalls (Sindang Gile and Tiu Kelep Waterfalls)
Does the trip to the waterfall is included?
The waterfall tour is an extra tour as a bonus (available only if you take the deluxe trek package)
Note: The tips for the guide is not included
What time is the trek start?
As early as possible, our standard start is at 8.00am (GMT +08:00 Central Indonesia Time)
Where can i leave my extra luggage during the trek?
No worries, we have a storage room to store your other luggage
My arrival time in Lombok Island is late and i need 1 Night Accommodation before start trek?
No worries, the accommodation is included in all our trek packages as well as the transport (pick up and drop off to your next destination after the hike)
Do I need to book my own accommodation?
No, the accommodation was included in all our packages price
I have booked my own accommodation in Senggigi, could you pick us up there and start the hike at the same day?
Yes, we can pick you up there at 5.00am (in Senggigi, Mataram area, Bangsal or near the place) and start the hike at the same day
How many guide and porter prepared for the program?
We providing 1 trekking guide for maximum for 5 trekkers and 1 trekking porter for each trekker. The porter only carries the trekking equipment, food, water etc. and they don’t carry your personal stuff. If you need an extra porter to carry your stuff, you have to pay the additional charge (IDR 350.000) per/day.
Please check the list of things that you should bring during the hike here: Personal Daypack
Do the guide and porter speaks english?
Yes they do
Are we traveling in the big group sharing or individual group?
Upon request, you can have your own individual trek for minimum 2 participant or join in the our sharing group for cheaper cost
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